30th March 2007

Quality Issues

posted in Information Technology |

Well, I’ve found proof that software isn’t the only place that companies scrimp and cut corners in an effort to wring every dollar out of the consumers. How? I’m wet. From the knees down, I look like I was wading in a pool. This is due to a simple act of fertilizing my lawn using one of those “just connect this container to the end of your hose and fertilize and protect in one fell swoop” products. The problem is that they didn’t use a good quality process to ensure that something as standard as a hose fitting worked properly. It barely held, trying to tighten it just caused it to “hop” a thread, making it looser. So, I spent 15 minutes spraying my lawn while the host-to-bottle junction poured water all over my legs and feet. Yippee.

I just don’t get the mind-set of “cheaping” out on (or screwing over) the very people who keep you alive… but we all know that software companies have been doing it for ages. If I did that to my customers, then I’d be out of business…. I guess if your market is 2 billion, you can afford to ignore the 100 million that you’ve pissed off.

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